Account deletion request

Delete from the app

Signed-in users can request account deletion from the profile screen. Before deletion, the app asks for password confirmation so nobody else can accidentally delete your account.

• Open the Vayico app.
• Go to the Profile screen.
• Choose the account deletion option.
• Confirm deletion with your password.

Request deletion by email

If you cannot access the app, email privacy@vayico.com from your registered email address. It is enough to state that you want your Vayico account deleted.

For security, we may ask for additional confirmation if we cannot verify that the request came from the account owner.

What data is deleted?

• Profile data linked to the account is deleted or anonymized.
• Deletable trip data, itineraries, chat history, feedback and usage history are deleted or anonymized.
• Backend access tokens are revoked.
• Offline data, documents and images stored on the device may also require deleting the app or using in-app deletion controls.

What may be retained?

Some data may need to be kept for a limited time for legal, security, billing or fraud-prevention reasons. This can include invoices, purchase entitlement logs or security events.

Retained data is not used for new travel recommendations or marketing.

Processing time

We usually process requests within 30 days. If the request is more complex or requires additional verification, we will contact you by email.

Contact

For account deletion or privacy questions, contact privacy@vayico.com.